Questions about an order, custom requests, something didn't arrive right — whatever it is, I'm a real person and I'll actually respond.
Whether it's a question about a product, a custom order idea, or you just want to know if I can make that one character from that one anime you love — reach out. I'm usually pretty quick to respond.
A quick note from Jon —
I run this myself, so I'm not a faceless support ticket system. If something's wrong I genuinely want to fix it. And if you just have a cool idea you want to talk about, honestly, also reach out. I like talking shop.
Thanks for reaching out. I'll get back to you as soon as I can — usually within a day or two.
Back to the ShopYes — I ship worldwide. Rates are calculated at checkout based on location. International usually takes 7–21 business days.
Most items are ready to ship within 1–3 days. Some 3D printed items I make fresh per order, which can add 3–5 days. I'll let you know if there's a longer wait.
Often yes! Email me at Jonathan@berrybrocreations.com with your idea. I'll let you know if it's doable and give you a quote. Favourites are characters, logos, and fan art pieces.
That's on me. Email me with your order number and a photo of the damage, and I'll send a replacement or issue a refund. Simple as that.