Home / FAQ & Help
FAQ & Help
Can I collect my order locally?
Yes. Choose Free Whitby pickup in your cart and pay securely online. After payment, email JonathanM@berrybrocreations.com to arrange a time and location. Pickup is by appointment only; wait for confirmation before travelling. There is no shipping fee or delivery. Read the pickup details.
Everything you need to know before you order from BerryBroCreations — handmade 3D printed gifts, designed and printed by hand in Canada by Jon. Don't see your question? Get in touch and Jon will personally reply.
Are these really handmade and 3D printed?
Yes. Every item is designed, 3D printed, finished, and packed by hand by Jon in his workshop in Whitby, Ontario, Canada. There's no dropshipping, no factory orders, and no third-party suppliers — if it's on the site, it came from Jon's printer.
How long until my order ships?
The listed collection is ready to ship and is quality-checked and packed before dispatch. Custom colours, personalization and additional quantities may need production time; contact Jon to confirm timing. You'll get a confirmation when it ships. Need something by a specific date? Email JonathanM@berrybrocreations.com and Jon will let you know what's possible.
Where do you ship, and how much does shipping cost?
BerryBroCreations ships worldwide from Ontario, Canada. Within Canada, shipping runs $12–$28 CAD depending on size, and orders over $85 CAD ship free. Shipping to the USA is $18–$55 CAD depending on size. International orders are a $39 CAD flat rate to over 150 countries. Your exact shipping is calculated at checkout.
How long does delivery take?
After your item ships, typical transit times are 3–7 business days within Canada, 7–21 business days to the USA, and 14–21 business days internationally. Processing is separate from carrier transit time. Custom requests may need additional production time; confirm timing before ordering for a specific date. See shipping and pickup details.
Do you take custom orders?
Yes — custom work is one of Jon's favourite things to make. If you have a specific character, colour, name, or idea in mind, email JonathanM@berrybrocreations.com or use the contact page. Jon will tell you if it's doable and what it would cost.
What are the items made of, and are they durable?
Pieces are 3D printed in PLA, a sturdy, high-quality plastic. They're built to last as display items, coasters, holders, and decor. To keep them looking their best, wipe clean with a damp cloth and avoid leaving them in a hot car or in prolonged direct sunlight, since PLA can soften at high heat.
What is HueForge?
HueForge is a 3D printing technique that builds an image out of layered filament at different depths, so the colour and shading come from the plastic itself rather than ink or paint. The result has real depth and dimension — closer to sculpture than a flat print. Jon uses it for the anime and nature wall-art pieces you'll find in the HueForge collection.
What if my order arrives damaged or isn't right?
Just reply to your order email or contact JonathanM@berrybrocreations.com. Jon is one person who stands behind everything he makes — if something arrives damaged or isn't right, he'll sort it out, no hassle.
What's your return policy?
Change-of-mind returns are not accepted. Please see the Shipping & Returns policy for full details. Your satisfaction matters: if an item arrives damaged, defective, or not as described, reach out and Jon will make it right with a replacement or refund.
How do I pay, and is checkout secure?
Checkout is handled securely by Stripe, which accepts major credit and debit cards. Your card details go straight to Stripe and are never stored on the site. Have a promo code? Enter it in the "Add promotion code" field on the checkout page.
Can I get a discount?
Yes — join the email list using the email sign-up form on the homepage and Jon will send you a discount code for your first order, plus first look at new pieces and restocks.
Where is BerryBroCreations based?
BerryBroCreations is an online shop run by Jon out of Whitby, Ontario, Canada 🍁. There's no physical storefront. The listed collection is ready to ship worldwide; custom work and additional quantities may need production time.
Still have a question?
Jon's a real person and reads every message — reach out and you'll hear back.
Contact Jon →